One of the more challenging parts of running a service business is deciding how to handle last-minute cancellations, missed appointments and late arrivals. I aim for thoughtful fairness. I do my best to be flexible about the policies when an illness or emergency strikes. No doubt, if we're working together, you will be someone who is respectful of my time, so this won't be an issue.
I understand that unanticipated events happen occasionally in everyone's life. In my desire to be effective and fair to all clients, my policy follows.
Cancellation + Missed Appointment Policies
If you cancel or reschedule your appointment for an individual session with less than 24 hours notice, or if you don't show up for your scheduled appointment, you will be charged $50.
Ideally, you'll give me more notice when possible. I trust your judgement and consideration. Should I need to apply the cancellation policy, you will be invoiced via email and this amount must be paid prior to your next scheduled appointment.
Substitutions:
You may send someone (friend/family/co-worker, etc.) in your place to avoid the cancellation fee, however, they will need to fill out a health intake form and consent for treatment in advance of the appointment.
You are still responsible if your substitute misses the appointment. Please notify me as soon as possible if someone else is coming for your appointment, along with their name and phone number.
Late Arrivals If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session.